Terms & Conditions

Admission and Discounts

An admission fee of £1 will be charged every day during the day and Sunday to Thursday evenings. An admission fee of £3 will be charged on Friday and Saturday evenings from 7pm to close. These rates apply to full rate games only and local restrictions may apply. Children of 12 years and under receive a discount ( See website for price details ).

Birthday Packages

All parties are subject to lane availability & must be pre-booked.

Children’s’ parties are charged on an hourly basis, with a 50% deposit of the hourly charge payable in advance and the balance upon arrival. There must be a minimum of 4 children. We recommend six children per lane. Refunds are as follows:

  • 7 days’ or more notice – full refund of monies paid.
  • 1-6 days – refund of monies, less deposit.
  • Transfers to an alternative day are allowed providing 3 days or more notice is given.
  • Cancellation on day – no refund

The children have 1 hour of timed bowling and then move to a designated area for their party meal and drink.

Parents are welcome to bring a birthday cake as this is not provided as part of the party package. Our staff will be happy to cut the cake for you should you wish so please do not bring any knives with you.

In the interests of Health & Safety, and for the comfort & wellbeing of all our customers, it is important that children are closely supervised during their visit. We ask that there is at least one appropriate supervising adult per lane for the duration of the party. It is the responsibility of the party organiser (parents or guardians) to ensure that all their guests are supervised in such a way as to avoid the possibility of any accident, injury, or inconvenience to other customers. Our staff will be happy to give advice on safe practise should this be required.

Not to be used in conjunction with any other offer. Local restrictions may apply.

Group Packages

A game rate is charged for 1-24 persons. The deposit comprises 50% of the game rate plus the admission fee with the balance payable on arrival. An hourly rate is charged for 25 persons and above. A 50% deposit is payable with the balance to be paid at least one week before the event. The hourly rate includes the admission fee. The hourly rates at the time are available on our Web Site:

  • Monday to Friday 10:30am – 6pm: ( See Web Site for prices )
  • Saturday and Sunday 10:30am – 6pm: ( See Web site for prices )

For online bookings, the booking is not secured until payment has been completed, & the time slot will still be available to other customers until completion of the booking. Once confirmation has been received if for any reason the booking is not available a full refund will be issued.

Refunds are as follows:

  • 7 days’ or more notice – full refund of monies paid.
  • 1-6 days – refund of monies, less deposit.
  • Transfers to an alternative day are allowed providing 3 days or more notice is given.
  • Cancellation on day – no refund

Not to be used in conjunction with any other offer. Local restrictions may apply.

School Groups

School groups pay the same hourly rate as children’s parties. A 50% deposit is payable in advance and refunds are as follows:

Refunds are as follows:

  • 7 days’ or more notice – full refund of monies paid.
  • 1-6 days – refund of monies, less deposit.
  • Transfers to an alternative day are allowed providing 3 days or more notice is given.
  • Cancellation on day – no refund

For online bookings, the booking is not secured until payment has been completed, & the time slot will still be available to other customers. Once confirmation has been received if for any reason the booking is not available a full refund will be issued.

Not to be used in conjunction with any other offer. Local restrictions may apply.

These Terms and Conditions

The following terms of use (these “Terms”) establish the terms and conditions that apply to all users (“Users” or “you”) of this web site (the “Web Site”). Please read them carefully before using the Web Site. By accessing or using the Web Site, you accept and agree to be legally bound by these Terms and acknowledge that Parkstock Ltd t/a Rowans  (255 Green Lanes London N13 4XE), as the owner and operator of this Web Site, has the right to amend or vary these Terms and any of the contents of this Web Site from time to time in its sole discretion. Amendments or variations will take effect when they are posted on this Web Site and, as a result, you should check the current version of these Terms each time you access or use the Web Site. These Terms, as amended or varied from time to time, apply to all your visits to the Web Site both now and in the future.

General Disclaimer

Although Parkstock Ltd t/a Rowans  has attempted to provide accurate information on the Web Site, Parkstock Ltd t/a Rowans  assumes no responsibility for the accuracy or completeness of such information. Your acceptance of these Terms acts as a general release of Parkstock Ltd t/a Rowans and its affiliates, parent companies and subsidiaries (and all of its and their officers, directors, agents and employees) from any liability for any claims, losses or damages arising out of or in any way connected to your use of the Web Site. To the fullest extent permitted by law, Parkstock Ltd t/a Rowans shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:

(a) any access to or use of or inability to access or use this Web Site, any other hyperlinked web site or any other information or product included or described within this Web Site; or

(b) any person or entity’s reliance on the information presented,

in each case whether arising in tort (including negligence), contract, statute or otherwise even if you have advised Parkstock Ltd t/a Rowans of the possibility of such damages.

All information and content provided on our Web Site is provided without representation or warranty of any kind, either expressed or implied. Without limitation to the foregoing, Parkstock Ltd t/a Rowans does not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type. Parkstock Ltd t/a Rowans may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of non-Parkstock Ltd t/a Rowans products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. Neither Parkstock Ltd t/a Rowans  nor its subsidiaries, parent companies, affiliates or suppliers makes any representation or gives any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.

Notwithstanding any other provision in these Terms, nothing within these Terms limits or restricts any person’s liability for death or personal injury resulting from its negligence or that of its employees or agents.

These Terms and your access to and use of this Web Site is governed by English law. If you choose to use or access this Web Site from other jurisdictions, you do so at your own initiative and risk and are responsible for compliance with all relevant local laws. Parkstock Ltd t/a Rowans is not responsible for any violations of law as a result of your actions. Access to or use of this Web Site from jurisdictions where such access or use is illegal is prohibited. Any claims related to this Web Site and/or its content and materials or your access to or use of them shall be governed by English law and you agree that the English courts shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with any use of or access to the Web Site.

Trademarks and other such rights

The trademarks and logos (“Marks”) displayed on this Web Site are the property of Parkstock Ltd t/a Rowans or other third parties. Users are not permitted to use these Marks without the prior written consent of Parkstock Ltd t/a Rowans or the relevant third party proprietor of the Marks and you acknowledge that any such use may constitute an infringement of the relevant proprietor’s rights.

You acknowledge that all intellectual property rights in all materials in the Web Site remain the property of Parkstock Ltd t/a Rowans or the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on this Web Site may be reproduced in any form, or by any means, without prior written permission from Parkstock Ltd t/a Rowans.

Links to Third Party Websites

This Web Site contains links to third party web sites. Access to any other web site linked to this Web Site is at your own risk and Parkstock Ltd t/a Rowans is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites. Parkstock Ltd t/a Rowans reserves the right to terminate a link to a third party site at any time. The fact that Parkstock Ltd t/a Rowans provides a link to a third party web site does not mean that Parkstock Ltd t/a Rowans endorses, authorises or sponsors that web site nor does it mean that Parkstock Ltd t/a Rowans is affiliated with the third party web site’s owners or sponsors. Parkstock Ltd t/a Rowans provides these links merely as a convenience for those using the Web Site.

Online Bookings

Bookings advertised as online must wherever possible be made minimum of 3 hours in advance and may not always be purchased on the day, unless stated otherwise.

Except as set out in this document, there are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer. If for any reason Parkstock Ltd t/a Rowans is unable to uphold your online booking, a refund may be issued at the discretion of the company, however not all payments will be refundable.

When you make a booking by way of the ordering process set out on this Website and in accordance with these Terms, the identity of the company with which you are entering into agreement is Parkstock Ltd t/a Rowans (255 Green Lanes London N13 4XE).

The Prices of the games of bowling are those displayed on the Website from time to time, during the ordering process, except in cases of obvious error. All prices and fees are in pounds sterling and include any applicable Value Added Tax.

Payment will be charged to your card at the time of processing your credit/debit card transaction. You cannot use any promotional vouchers or discount cards in conjunction with a booking via this Website except where specifically stated.

Games of bowling are sold by Parkstock Ltd t/a Rowans at standard prices for the relevant times, and the amount payable for them will be debited immediately. By requesting games of bowling through the Web Site, you are placing a booking request for them on these Terms.

If Parkstock Ltd t/a Rowans accepts your booking & payment has been made, we will display a confirmation page on your screen at the end of the payment process, and at this point there will be a contract between you and the Company. Such a contract will be governed by English Law and will be subject to the non-exclusive jurisdiction of the English Courts. We will also send you a secondary email confirmation of your completed order, for your information. We do not file details of your order for you to access on this Website, so we recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.

When you make a booking via this Website, all transaction details that you provide to Parkstock Ltd t/a Rowans (including your name and credit card details) will be held and used in accordance with our Privacy and Cookie Policy and will be encrypted using SSL (secure sockets layer) technology. Parkstock Ltd t/a Rowans will take reasonable steps to safeguard transaction details, but you acknowledge and agree that the use of Internet booking can never be completely secure. Whilst Parkstock Ltd t/a Rowans will take reasonable steps to safeguard the security of such credit or debit card information you impart through encryption methods, Parkstock Ltd t/a Rowans shall not be liable for any loss or damage you may suffer as a result of the loss of confidential or personal information provided to Parkstock Ltd t/a Rowans via this Website.

To make any payment by credit/debit card, you must provide: the cardholder’s name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and issue number. For security reasons, the cardholder must be present at the relevant bowling centre at the start of the booking, and you will need to take the same card as you have used to make your booking. Transactions will appear on your bank or card statement as a payment to “Rowans Tenpin Bowl”.

It is your responsibility to check booking details are correct, as we are under no obligation to rectify mistakes after a contract has been formed. Please also note that we are not under an obligation to provide the services(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Unless otherwise expressly stated on this Website, bookings cannot be amended or refunded.

Disabled access statement

It is the policy of the company to consider the access needs of persons with disabilities to the services and facilities of the company, to make reasonable adjustments to facilitate such needs and to provide appropriate training and information to relevant employees to ensure that these stated aims are met.

The company aims to:

  • Be an outstanding provider of Tenpin Bowling and leisure services to all our customers, offering excellent facilities, customer service and value to each and every visitor to our bowling centres.
  • Recognise the diverse requirements of people with disabilities, aiming always to understand and meet individual needs and provide help and guidance whenever it is required.
  • Recognise the commercial contribution made to our business by customers with disabilities. Many such customers enjoy our facilities and desire access to them and it is therefore in the company’s commercial interest to ensure access is available wherever possible.
  • Provide relevant employees with appropriate training to ensure the company meets the needs of individuals with disabilities, so that customers with disabilities are treated no less favourably than other customers for a reason related to their disability.
  • Recognise the requirements of the Disability Discrimination Act 1995, and the company shall ensure that reasonable adjustments are made to our bowling centres to ensure the removal of physical barriers to access to our services and facilities for all of our customers.

Miscellaneous

Price and availability information is subject to change without notice and all prices include shoe hire.

Bowling shoes are not required for use during bowling. All customers (both adults and children) must use their own shoes when bowling at Rowans centres. It is a requirement that the shoes used for bowling are flat soled with closed toes.

We reserve the right to refuse admission to any Parkstock Ltd t/a Rowans centre should you breach any of Parkstock Ltd t/a Rowans ’s general admission terms or these Terms and we may on occasions have to conduct security searches to ensure your safety.

Parkstock Ltd t/a Rowans’s failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

Parkstock Ltd t/a Rowans may assign, transfer or declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to you. You may not assign, transfer or declare a trust over your rights or obligations under these Terms without Parkstock Ltd t/a Rowans’s prior written consent, which may be withheld in its absolute discretion.

Parkstock Ltd t/a Rowans will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Parkstock Ltd t/a Rowans excludes its liability to you), the enforceability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

These Terms embody and set forth the entire agreement and understanding between us and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither of us shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms. The provisions of this clause shall not exclude any liability or any right which either of us may have in respect of any statements made fraudulently prior to your acceptance of these Terms or any fraudulent concealment by the other.

Any notice to be given by either of us to the other may be sent by email, fax or recorded delivery to the address of the other. In the case of Parkstock Ltd t/a Rowans, this address shall be Parkstock Ltd t/a Rowans 255 Green Lanes London N13 4XE, as amended herein from time to time. In your case, such an address shall be that provided at the time of registration or such other address as you may from time to time have communicated to Parkstock Ltd t/a Rowans  in writing, if sent by fax, shall be deemed to be served on receipt of an error free transmission report or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

Save as expressly provided in the first paragraph of these Terms, no provision of any of these Terms may be amended, varied or waived by Parkstock Ltd t/a Rowans except in writing signed by an authorised representative of Parkstock Ltd t/a Rowans.

Some of the provisions of these Terms are for the benefit of Parkstock Ltd t/a Rowans and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers. Each of these persons or entities shall have the right to assert and enforce those provisions directly against you on its own behalf if you violate any of these Terms. Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that act against the parties by any other person.

General Bookings

If you wish to book bowling games using our website, we will need to know your name, e-mail address and credit card details. We gather this information to allow us, our agents and subcontractors to process your booking and to send you an email confirmation of each booking.

Disclosure of customer information to third parties

Parkstock Ltd t/a Rowans may be required to disclose your personal information to third parties as a result of a court order or pursuant to a statutory or governmental order or decree or to comply with any search warrant or similar presented to Parkstock Ltd t/a Rowans by any law enforcement or government officer.

Refusal of entry

Management has the right to refuse service or admission to the centre and its facilities without reason or prior notice to the customer.  Management also holds the right to amend/change or cancel any advertised promotion/event/price or availability without prior notice to any customer.

Your consent

By using our on-line booking service and submitting your information, you consent to the collection and use of that information by Parkstock Ltd t/a Rowans as set out in these Terms and Conditions. If we decide to change our Privacy Policy, we will post those changes on our website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Continued use of the service will signify that you agree to any such changes.

Updated 1 June 2022